Careers

Work With Us

If you are keen to explore a career with us, fire away and email your resume to us at gary.lum@monodigital.my

Fresh graduate is encouraged to apply for Junior Position
Minimum SPM or higher in Marketing or related field
You like new gadget and Google is your best friend
Fast learner and online savvy. If you shop a lot online, you are the one we want
Action and solution-oriented mindset
Passionate about improving shoppers experience.

Provide an amazing, personalized experience for each customer
Key task include liason with customer on queries, feedback and sales enquiries.
Keep track and monitor on all Lazada & Shopee live chat system to ensure speedy replies to all customers.
Monitor and manage reviews submitted by customers on their shopping experience.
Monthly report on lost parcel, delivery failed and discrepancy on shipping charges.
Liaison with customers on warranty procedure.
Liaison with key e-commerce marketplace such as Lazada and Shopee to claim return and refund etc.
Liaison with key courier network company to file for loss claim etc.
Effectively and proactively diagnose and solve day-to-day customer concerns and issues through system Live Chat, Facebook, e-mails and phone calls
Complete call logs and report as required.
Quick to identify solutions to the best interest of both; the customer and the company
Take full ownership and follow up closely with customer queries
Be proactive in providing the best solutions to meet customer needs
Ensure feedback flows to various teams in the company to improve our services

Fresh graduate is encouraged to apply for Junior Position
Minimum SPM or higher in Marketing or related field
You like new gadget and Google is your best friend
Fast learner and online savvy. If you shop a lot online, you are the one we want
Action and solution-oriented mindset
Passionate about improving shoppers' experience.
Able to work overtime during key-days such as 11.11 and 12.12

Responsible for all brand official store related matters on e-commerce platforms like Lazada, Shopee & Prestomall
Develop, plan and execute e-commerce strategy to ensure business growth at marketplace.
Marketing related activities for marketplace stores such as sales promotion, social media and brand exposure.
To negotiate and plan e-commerce activities, campaigns and promotions together with Brand team
Serve as the lead point of contact for all account management matters between end consumer, e-platforms and brand team
Data Analytics – To review and analyze data which is pertinent to the brand to drive performance and suggest countermeasures.
To explore and improve e-commerce platform sales by effectively utilizing all available and upcoming e-platform marketing tools.
Familiar with Social Media / Digital Marketing tools.